Last updated: November 4, 2026
This English version is provided for convenience. If there is a discrepancy, the Spanish version prevails.
1. Data controller
Visasmex Immigration Services S de RL de CV (“Visasmex”), located at Montecito 38, WTC, Col. Nápoles, Benito Juárez, ZIP 03810, Mexico City, Mexico, is responsible for processing your personal data under Mexico’s Federal Law on the Protection of Personal Data Held by Private Parties (the “Law”).
2. Personal data we process
Depending on the service you request, we may process the following data:
- Identification and contact: name, email, phone or WhatsApp, address, date and place of birth, marital status and nationality.
- Identity and travel documents: passport details, resident card, civil registry records and other documents needed for your process.
- Immigration data: residence permits, other nationalities, visas, travel, visa or entry denials and your immigration history.
- Employment and education data: employer, position, supervisor, occupation, education and degrees.
- Financial or asset data: income, bank statements, pensions, investments, property and other proof of financial solvency, plus billing and payment details.
- Third-party data: details of your parents, spouse or partner, children, supervisor, emergency contact and others connected to your process. If you provide this data, you confirm that you have the required authorization or legal authority to do so.
- Browsing data: IP address, browser type, pages visited and data obtained through cookies and similar technologies.
Sensitive personal data. Visasmex may process the following sensitive data when your process requires it or when you include it in the information or documents you give us:
- Health or disability.
- Information revealing ethnic origin, religious beliefs, political opinions or sexual orientation.
- Criminal records, irregular immigration status and other data whose misuse could lead to discrimination or serious risk.
Do not include sensitive data in quote forms. When a process requires it, we will ask for your express written consent through a handwritten signature, electronic signature or another authentication mechanism.
3. Purposes of processing
Purposes necessary for our relationship with you. These purposes do not require your consent, unless they involve financial, asset or sensitive data that legally require it:
- Respond to your request, prepare your quote and follow up.
- Provide the contracted services, including legal advice, immigration and nationality processes, visas, apostilles, translations, civil records, criminal record certificates and company formation.
- Prepare and file your case with authorities, consulates and other institutions.
- Invoice, collect payment and meet legal, accounting and tax obligations.
- Send and receive documents by courier.
- Protect the website against automated use and abuse.
- Exercise or defend your rights or those of Visasmex.
Purposes that require your consent:
- Ask for your opinion or a review of our services.
- Publish your opinion with your first name, when you authorize it.
- Prepare statistics about website use and our services.
You may refuse these purposes at any time by writing to info@visasmex.com. Refusing will not affect the services you contracted.
4. Transfers
We may transfer your data to the following recipients, in Mexico or abroad:
| Recipient | Purpose |
|---|---|
| National Migration Institute, Ministry of Foreign Affairs and other Mexican authorities | File and follow up on your processes |
| Embassies, consulates and visa service centers of other countries | Request visas, appointments or documents |
| Company that hires or pays for the service | Coordinate the process and report its progress |
| Notaries, certified translators and providers involved in your process | Provide the requested service |
| Courier companies | Send and receive documents |
| Competent authorities | Comply with a law, order or ruling |
These transfers do not require your consent because they fall under Article 36 of the Law. Before making any other transfer, we will ask you to indicate whether you accept it.
We also use providers that process data on behalf of Visasmex, such as web hosting, email, invoicing and security services. These providers may not use your data for their own purposes.
5. Options to limit use or disclosure
You may limit the use or disclosure of your data in these ways:
- Email info@visasmex.com and ask us to stop contacting you for opinions or reviews.
- Ask us not to publish your opinion or to remove it from the website.
- Block or delete cookies in your browser settings.
- Ask to be added to our internal exclusion list for purposes that require consent.
6. ARCO rights and withdrawal of consent
You or your legal representative may request access to, rectification or cancellation of your data, or object to its processing, at any time. You may also withdraw your consent, without retroactive effect. Withdrawal may prevent us from continuing a service when that data is essential.
Send your request to the Personal Data Department at info@visasmex.com or to our address. Your request must include:
- The data subject’s name and address or another way to receive notices.
- Documents proving the data subject’s identity and, where applicable, the identity and authority of the representative.
- A clear description of the data, except for access requests.
- The right you wish to exercise or what you are requesting.
- Any information that helps us locate the data.
For rectification requests, state the changes and attach supporting documents.
We will respond within 20 business days of receiving your request. If it is approved, we will carry it out within the next 15 business days. These periods may be extended once for the same length of time if the circumstances justify it.
Access will be provided electronically or through plain copies. The process is free of charge; only justified reproduction, copying or shipping costs may be charged, as permitted by the Law.
7. Retention and security
We will keep your data during our relationship with you and for the periods required by applicable law. We will then block and delete it as provided by the Law.
We maintain administrative, technical and physical security measures, and people involved in processing must keep the data confidential. If a breach significantly affects your economic or moral rights, we will inform you immediately.
8. Cookies and similar technologies
The website uses the following technologies:
- Google Analytics: measures website use for statistical purposes.
- Google reCAPTCHA: protects forms against automated submissions.
- Functional cookies: remember your language and display preferences.
- Browser storage: temporarily keeps your progress in some questionnaires on your device.
You may block or delete these technologies in your browser, although some website features may stop working.
9. Changes to this notice
We will post any changes at https://visasmex.com/privacy-notice/ and show the date of the last update. If a change is significant and we have your email address, we will also notify you by email.
10. Authority
If you believe your right to data protection has been violated, you may contact Mexico’s Ministry of Anti-Corruption and Good Governance (Secretaría Anticorrupción y Buen Gobierno).